Cancellation and Refund Policy
This policy explains how cancellations and refund requests are handled for SEO AutoFlow subscriptions and additional services. It applies to purchases made directly from SEO AutoFlow unless a written service agreement states different terms. Nothing in this policy limits rights required by applicable law.
1. Subscription cancellations
You may request cancellation at any time by emailing [email protected] from the email associated with your account. Include your business name and the plan you want to cancel. Cancellation stops future renewals and takes effect at the end of the current paid billing period. You retain access to paid services through that date unless the account is suspended for misuse or security reasons.
2. Subscription refund requests
If you believe a subscription charge was made in error, contact us within seven calendar days of the charge. We review each request and may refund the portion attributable to services that have not started or been delivered. Charges for a billing period in which agreed work has already begun are generally non-refundable, except where required by law or where SEO AutoFlow cannot provide the purchased service.
3. Setup fees and custom work
Setup fees, website builds, migrations, custom integrations, and other project work may be canceled before work begins. Once work has started, any refund is limited to the unperformed portion of the project after deducting completed work and costs that cannot be recovered. Completed or delivered work is non-refundable.
4. Advertising budgets and third-party costs
Advertising spend is separate from SEO AutoFlow service fees. Amounts already spent or committed to Google, Meta, TikTok, YouTube, or another advertising platform cannot be refunded by SEO AutoFlow. Unspent prepaid advertising funds remain eligible for return after campaign obligations, platform charges, disputes, and outstanding fees are reconciled.
Domain registrations, renewals, hosting, software licenses, transaction fees, and other third-party purchases are non-refundable once ordered unless the third-party provider issues a refund to SEO AutoFlow.
5. How to request a refund
- Email [email protected] from the account email.
- Include the business name, charge date, amount, and reason for the request.
- Do not send bank account or card details by email.
We will acknowledge the request and communicate the decision or any information needed to complete the review. Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider and financial institution.
6. Charge disputes
Please contact us before opening a payment dispute so we can investigate promptly. This request does not waive your rights with your card issuer or payment provider.
7. Contact
Questions, cancellation requests, and refund requests may be sent to [email protected]. See also our Terms of Service and Privacy Policy.